Occasionally our merchant processor (Stripe) requires additional information to verify the account identity and process your payout. This is done for security purposes, to ensure that your funds are transferred to the correct account.
If necessary or requested by Stripe, please follow these steps to submit the information:
- Login to Stripe by visiting: https://connect.stripe.com/express_login
- Use the email you had used to connect your bank account on Gift of Parenthood (a 2FA code will be sent to your phone to help authenticate your account)
Once logged in, you should see a page similar to the screen shot below. Please follow the prompts to submit the updated information.
If for some reason you have trouble logging in to the account, please email support@stripe.com (using the same email address you registered with). Stripe has a dedicated support team for accounts registered with Gift of Parenthood and will be able to provide express support to get your payout processed in a timely manner.